Understanding requirements and results
The program lead stops by your desk with a web publishing request: update his entire site with a new tagline and logo, plus new content, a video and a blog, by end of fiscal year. He asks you to also prepare a deck to the senior management committee about the new approach for the site by next week. read more
We’ve seen a clear trend on many of our service design projects. Everybody is talking about the importance of adopting a client-centric approach. It makes sense, after all, to position the client at the centre of our service design efforts. But doesn’t it also make sense to include Business Process Management (BPM) in our early planning activities? read more
Thinking back to my time in the private sector, we were implementing ‘continuous improvement’ projects that delivered measurable results. We only really delivered measurable results when managers took real measurable action. read more
- ‘Twas the night before Christmas, when all through the city
- Not a public servant was stirring, not even a Committee.
- The RFPs were submitted to Procurement with care,
- In hopes that contracts soon would be there.
- The consultants were nestled all snug in their desks,
- While Gantt charts a-many directed their tasks.
You’ve probably heard the thought experiment: an infinite number of monkeys on an infinite number of typewriters could create the works of Shakespeare. But in the real world, real people create Shakespeare-like content. They do so in an environment that supports effective communications, meaning they have the processes and knowledge in place to ensure success.
I have previously blogged about GCDOCS planning, information architecture, and metadata modelling.
I think it’s time to confront one of the most interesting and tricky parts of a GCDOCS implementation: the process and dynamics of actually meeting with clients in order to model out their GCDOCS environment.
A few weeks ago, I shared a model for content strategy that put content at the centre of a digital initiative. To create great content for your business and your users, you need to move from the modelling stage to the planning stage. In other words, shift from the what to the how. This post shows you how to do that.
Is there something more we should think about when planning enterprise IT initiatives when it comes to change management in an agile context? read more