The release of the Auditor General’s 2018 reports highlight that “the federal government has a culture problem that makes meaningful change difficult.” Part of this is due to the fact that “politicians think from election to election, which can undermine public servants’ efforts to bring in a longer-term plan.” This drives a culture of short-term thinking that places more emphasis on trying to prove quick results rather than on trying to change the inefficient ways of working. read more
Author: Lisa Stock
Lisa is a consultant with over four years of experience with a focus on business process and service design. She has completed a Bachelor of Commerce degree in Marketing from the John Molson School of Business in Montreal, with a semester abroad at the Copenhagen Business School in Denmark.
Canadians have become more empowered with access to information and technology that enable them to interact with each other and institutions in new and profound ways. We have Open Government, Access to Information and Privacy online requests, and other tools that enable transparency. Services such as Uber and Airbnb allow strangers to interact to create new experiences. With this push towards transparency, I wanted to take a look at how Canadians feel about trust, are how this affects their relationship with institutions. The results surprised me: as we’ve lost trust in those in authority, we have gained trust in each other. This shift represents huge opportunities for those willing to work with – not just for – the public. read more
I recently completed a Certificate in Lean for the Public Sector at the University of Ottawa (which has now changed to the Certificate in Lean Management). The certificate consists of five courses focused on problem solving using scientific approaches, establishing proper support for the project, tools to ensure successful implementation and an elective course on leading through transition.
After each completed course (spread across 10 months), I noticed some gaps between what I was learning and what I was experiencing in my daily work. Here are some of my main observations: read more
Have you ever tried to type when you have someone watching you, and it seems like you forgot how? It’s called the audience effect, and in a recent usability testing session, I wondered if a similar experience was occurring. read more
The Government of Canada is embarking on a journey to transform into a truly digital environment. This ambitious goal of digitization is possible, if staff are positioned to thrive in their environment. How do you know if your organization is on the right track? read more
It seems like everyone wants to know the secret to happiness. We seek experts’ advice to guide us in the right direction. I attended a talk at the DPI Conference in May by Neil Pasricha, a bestselling Canadian author and TED speaker focused on positivity and simple pleasures as a foundation for a more productive and satisfying life. He flipped a common perception on its head: rather than working hard to be happy, it turns out that if we’re happy, we’ll do great work. read more
Lost in the blue water between Norway, Sweden and Germany, you’ll find a cluster of islands and a peninsula known as Denmark, but don’t be fooled, this country is anything but off the map. With over 5 million citizens, Denmark is currently ranked as the happiest country in the world by the UN in their World Happiness Report, where Canada is sixth on the list. Denmark seems to have a good understanding of how to please their citizens, so what can be contributing to this overwhelming happiness of citizens? I wondered if it could relate their public services, sustainability, or bicycle culture? read more