Government Service Excellence
The public sector is in the service business. And with citizen expectations for service quality ever increasing, public services are under pressure to deliver on those expectations. The current environment, however, is also one of restraint. Government organizations are being asked to find efficiencies in their operations to ensure a constant renewal of resource allocations to higher performing areas. These pressures – delivering higher service quality and uncover efficiencies to reduce costs – compel public sector organizations to be innovative in their approaches to achieving service excellence.
Systemscope’s Government Service Excellence practice helps clients conceive of, plan, and implement strategically aligned transformations for internal- and citizen-facing programs and services. This practice offers strong service transformation and innovation expertise across strategic and tactical dimensions.
Our Government Service Excellence practice includes, but is not limited to, the following areas of expertise:
- New Service Development
- Service Strategy, Design and Architecture
- Content Audits and Client Journeys
- Business Requirements Gathering
- Solution Design and Development
- Process Transformation
- Channel Integration and Optimization
- Content strategy and Optimization
- Web Strategy and Management
- Performance Management