Category: Lean Six Sigma


Applying the Lean for the Public Sector Certificate in my daily work

I recently completed a Certificate in Lean for the Public Sector at the University of Ottawa (which has now changed to the Certificate in Lean Management). The certificate consists of five courses focused on problem solving using scientific approaches, establishing proper support for the project, tools to ensure successful implementation and an elective course on leading through transition.

After each completed course (spread across 10 months), I noticed some gaps between what I was learning and what I was experiencing in my daily work. Here are some of my main observations: read more

Data-driven decision making: To value or not to value – that is the question

The topic of performance measurement is on everyone’s mind these days.  Government departments are being asked to adopt data-driven decision making, and in response I bear witness to organizations striving to respond to this call for action.  I also see those same organizations struggling to understand how to respond.

What does data-driven decision making mean? read more

Process Mapping to Improve Organizational Performance (and your morning routine)

Casey is not a morning person. From the time Casey’s alarm goes off, to the point of arrival at work, it takes about 2 rushed and frantic hours, each and every day. Some mornings are slightly better, and some are slightly worse. But overall, Casey is not happy with his routine and wants to make a change.  The big question, is where to begin. (We can use Casey’s routine to instruct us on processes for organizational improvement – after all, improvements can be found everywhere)  read more